Info Center
Signing with Evrotrust
You can find a detailed description of the steps in our guide.
When scanning your ID card, the application may not recognize the scan as successful. In this case, you should change the background on which the ID card is placed, clean the camera lens, and adjust the scanning angle.
If you still cannot complete the scan successfully, you should contact an Evrotrust operator at +359 2 905 0100.
When attempting facial recognition via a selfie, the application may fail to correctly identify biometric points.
For successful registration, make sure your face is well-lit; do not wear a hat, glasses, or any accessories that may cover your facial features; and ensure the camera is positioned directly in front of your face.
If you are still unable to complete the facial recognition process, please contact an Evrotrust operator at +359 2 905 0100.
If you do not remember your PIN code or secret password, you need to contact an Evrotrust operator, as the existing registration must be deleted in order to create a new one.
To contact an operator: +359 2 905 0100.
In this case, you need to restart your device and check whether the document is still active so you can sign it successfully.
If the document has expired or cannot be signed, please contact us at *7000 or +359 700 1 70 70 (for calls from abroad).