Info Center

Transfers of funds to and from a savings account can only be made through your current account with the bank.

For payments in BGN:
After you click on the completed payment, you will see a Download button below the details, accompanied by an icon indicating the document format – PDF.

For payments in BGN, EUR, USD, CHF, and GBP:
After you open the completed payment, you will see two different buttons depending on the type of transfer:

• For SEPA transfers: a Download button with a PDF icon is available.
• For other transfers outside the EEA: a SWIFT button is available.

You can track the status of your initiated payments and requests in the respective menus:

• Accounts > Requests
• Transfers > All Transfers
• Cards > History
• Loans > History
• Requests > History

The status is displayed in words and appears in front of the document. Possible statuses are:

• Recorded – the document has been created but not yet signed.
• Sent – the document has been sent to the bank but has not yet been processed.
• Pending Signature – the document is awaiting signature from a user with the required rights.
• Executed – the payment has been successfully processed by the bank.
• Rejected – the payment has been declined by the bank.

For a Rejected status, you can click on the document to view the reason for the rejection.

Supported formats for payment import:

SWIFT MT103 – for BGN and foreign currency payments.

XML – for SEPA transfers.

You can find more information in your online banking profile under Transfers >> Bulk Payment / Import from File, where you can also directly upload a file for execution.

To cancel a payment, click on the respective payment document and select the Cancel button located below the payment details.

Payments in EUR

• If the transfer has not yet been issued to the other bank, the operation will be automatically canceled and the document will be displayed with the status Canceled.
• If the transfer has already been issued, the rejection of the cancellation request will be reflected in the document history, after all details and operational buttons.

Payments in other currencies
The cancellation request will be reviewed and processed as follows:

• If possible, it will be executed by the bank;
• It will be forwarded to the beneficiary’s bank, depending on the current execution status of the document.

Click on the desired payment document to modify or track it.

Once you open the document, you will find advanced options below the payment details, including the Track and Modify buttons.

Creating a beneficiary while entering a payment

When entering the first payment to a given recipient, you have the option to save their details for future use. At the end of the completed payment form, you will find a field labeled Save as Beneficiary, which you can check. After signing the payment, the details will automatically be saved in the Beneficiaries menu.

Alternative way to create a beneficiary

A beneficiary can also be created directly from the Transfers >> Beneficiaries menu, without the need to enter a payment.

Registration and Management of Standing Orders

You can register a standing order from the Transfers >> Standing Orders menu.

This functionality allows automatic execution of regular payments to the same recipient, with the same amount and payment reason, without the need for manual entry every month.

When creating a standing order, you can choose:

• Monthly execution;
• Execution only in specific months of the year, on a date of your choice.
  

Cancellation of a standing order is done by selecting the respective record in the Standing Orders menu and then clicking the Deactivate button.

To register a new utility payment, select the Register New Utility Payment option from the Utility Bills menu.

Then choose the relevant group of providers and the specific merchant to whom you want to set up the payment.

If an invoice has been issued, a pending obligation will be displayed in the same menu, which you need to manually confirm for the payment to be executed.