Info Center

If you are unable to complete the activation of the B-Trust Mobile application, you need to reset the registration process.

You can do this by selecting the icon shaped like a person, located in the upper right corner of the application's home screen.

If you are not receiving notifications in the B-Trust Mobile application, please follow these steps:

• Wait a few seconds – the online banking system will allow you to request the document signing again.
• Check whether your token is active – open the application, select the “B-Token” menu, then the “B-Token” submenu.

If a message appears stating that you do not have an active token, you need to restart its registration process.

Additionally, check your device settings – make sure that notifications from the application are enabled in your device’s system settings.

In case of loss of your device, you must immediately contact us at *7000 or +359 700 1 70 70 (for calls from abroad) so that your profile can be blocked.

To unblock your profile and reactivate the application on a new device, you need to visit a bank branch and sign a request for profile unblocking and new B-Token registration.

If you are using only the B-Token option, the B-Trust Mobile application does not provide a password recovery feature. In this case, you need to:

• Reset the application – this can be done by selecting the icon shaped like a person in the upper right corner of the home screen.
• Enter a new PIN code – this action will deactivate the current token.

Then you will need to go through the initial registration process again.

To complete this, you must sign a request for new registration, which can be done:

• At a bank branch;
• Remotely via Evrotrust, after calling *7000 or +359 700 1 70 70 (for calls from abroad).

Changing your device requires confirmation through the B-Trust Mobile application installed on your old device.

To transfer the B-Token to a new device, follow these steps:

1. Log in to ProB@nking and select “My Profile” > “Change B-Token Device”.
2. Start the registration on the new device by clicking “Sign and Send”.
3. Confirm the operation through the B-Trust Mobile application installed on your old device.
4. Install B-Trust Mobile on your new smart device.
5. Complete the registration process – after that, you will be able to use the application on your new device.

In such cases, you can take the following steps:

• Restart your phone;
• Delete messages from your SMS inbox;
• Check for blocked numbers (via the Message Settings option).

If, after completing all these steps, you still do not receive the SMS code or you encounter an error message when scanning the QR code, you should contact the Bank at *7000 or +359 700 1 70 70 (for calls from abroad).