Important information about your card

Every newly issued card arrives inactive. To start using it, you must activate it. The card can be used immediately after activation, and we recommend changing the PIN code for added security.
To activate your card, follow these steps:

ProB@nking:

Log in to ProB@nking internet banking
Go to the “Cards” menu
Select the card you want to activate and follow the on-screen instructions

The PIN issued by ProCredit Bank for all debit and credit cards is electronic. Along with the e-PIN, a 3D static password is issued, required for online payments. These are available in ProB@nking for 180 days after card activation.

Please note that the system displays the originally issued e-PIN and 3D static password. If they are changed, the new ones will not be displayed.
To view your e-PIN and 3D static password, follow these steps:

ProB@nking:

Log in to ProB@nking internet banking
Go to the “Cards” menu
Select the card for which you want to view the e-PIN and 3D static password
Click the “Show e-PIN / 3D Static Password” button and follow the on-screen instructions

If you forget your PIN, you need to reissue it. It will be visible the next business day after 2:00 PM. To reissue an e-PIN, follow these steps:

ProB@nking:

Log in to ProB@nking internet banking
Go to the “Cards” menu
Select the card for which you want to reissue the PIN
Click the “Reissue PIN” button and follow the on-screen instructions

Apple Pay and Google Pay are digital wallets available on mobile devices with iOS and Android. Registering your card there digitizes it, allowing contactless payments with your mobile device. To add your card to Apple/Google Pay, follow these steps:

ProB@nking:

Log in to ProB@nking internet banking
Go to the “Cards” menu
Click “Add to Apple Pay/Google Pay” and follow the instructions

You can also add the card directly through your mobile device’s digital wallet, following the on-screen instructions.

A 3D password (3D Secure code) is required for online payments if the merchant supports this protection. Internet payments can be confirmed via:

Static and dynamic 3D passwords – the static password is available electronically (see “Managing e-PIN and 3D Static Password”), while the dynamic password is sent via SMS.
B-Trust Mobile app – if the card is registered in B-Trust, online payments will be prioritized for confirmation through the app.

For convenience and security, ProCredit Bank recommends switching to B-Trust Mobile. To register your card in the app, follow these steps:

Log in to ProB@nking internet banking
Go to the “Cards” menu and select your card
Select the “3D Secure” option
Enter your card number, select “B-trust/B-token” from the dropdown menu, and follow the on-screen instructions

You can block and unblock your card as often as needed. To block your card, follow these steps:

ProB@nking:

Log in to ProB@nking internet banking
Go to the “Cards” menu
Click the “Block/Activate Card” button

The bank issues cards with predefined daily (24-hour) and weekly limits for withdrawals and payments. Current limits are outlined in the General Terms available on the bank’s website. If needed, limits can be decreased or increased up to their predefined values. To change them, follow these steps:

ProB@nking:

Log in to ProB@nking internet banking
Go to the “Cards” menu
Click the “Limits” button and follow the on-screen instructions

A card is automatically reissued upon expiration or earlier at the client’s request. To reissue your card, follow these steps:

ProB@nking:

Log in to ProB@nking internet banking
Go to the “Cards” menu
Select the card you want to reissue, click “Reissue Card” and follow the on-screen instructions

You can submit a dispute if you believe a transaction was unauthorized (unauthorized payment, duplication, or issue with goods/services). To file a dispute, follow these steps:

ProB@nking:

Log in to ProB@nking internet banking
Go to the “Cards” menu
Click the “Dispute Transaction” button and follow the on-screen instructions