Important information about your card

Every newly issued card arrives inactive. To start using it, you need to activate it. The card can be used immediately after activation, and we recommend changing the PIN code for additional security.

To activate your card, follow these steps:

ProB@nking:

1. Log in to ProB@nking Internet Banking
2. Go to the “Cards” menu
3. Select the card you want to activate and follow the on-screen instructions 

ProCredit Mobile:

1. Log in to the ProCredit Mobile app
2. Go to the “Accounts” menu
3. Select the card you want to activate and follow the on-screen instructions

The PIN issued by ProCredit Bank for all debit and credit cards is electronic. Along with the e-PIN, a 3D static password is issued, required for online payments. They are available in ProB@nking and ProCredit Mobile for 180 days after card activation.

Please note that the system displays the originally issued e-PIN and 3D static password. If they are changed, the new values will not be shown.

To view your e-PIN and 3D static password, follow these steps:

ProB@nking:

1. Log in to ProB@nking Internet Banking
2. Go to the “Cards” menu
3. Select the card for which you want to view the e-PIN and 3D static password
4. Click “Show e-PIN / 3D Static Password” and follow the on-screen instructions

ProCredit Mobile:

1. Log in to the ProCredit Mobile app
2. Go to the “Accounts” menu
3. Select the card for which you want to view the e-PIN and 3D static password
4. Click “Manage PIN & 3D,” then tap “Show” at the top right of the card

If you forget your PIN, you need to reissue it. It will be visible on the next business day after 14:00. To reissue your e-PIN, follow these steps:

ProB@nking:

1. Log in to ProB@nking Internet Banking
2. Go to the “Cards” menu
3. Select the card for which you want to reissue the PIN
4. Click “Reissue PIN” and follow the on-screen instructions

ProCredit Mobile:

1. Log in to the ProCredit Mobile app
2. Go to the “Accounts” menu
3. Select the card for which you want to reissue the PIN
4. Click “Manage PIN & 3D”
5. Select “Reissue PIN” at the bottom of the screen

Apple Pay and Google Pay are digital wallets available on iOS and Android devices. Registering your card there digitizes it, allowing contactless payments via your mobile device. To add your card to Apple/Google Pay, follow these steps:

ProCredit Mobile:

1. Log in to the ProCredit Mobile app
2. Go to the “Accounts” menu
3. Select the card you want to add to your digital wallet
4. Tap “Add to Apple Pay” or “Add to Google Pay” and follow the on-screen instructions

You can also add your card directly through the digital wallet on your mobile device, following the on-screen instructions.

A 3D password (3D Secure code) is required for online payments if the merchant supports this protection. Online payments can be confirmed via:

• Static and dynamic 3D password – the static password is available electronically (see “Managing e-PIN and 3D Static Password”), and the dynamic password is sent via SMS.
• B-Trust Mobile app – if the card is registered in B-Trust, online payments will preferably be confirmed through the app.

For convenience and security, ProCredit Bank recommends using B-Trust Mobile.

To register your card in the app, follow these steps:

1. Log in to ProB@nking Internet Banking
2. Go to the “Cards” menu and select a card
3. Select the “3D Secure” option
4. Enter your card number, choose “B-trust/B-token” from the dropdown menu, and follow the on-screen instructions

You can block and unblock your card whenever needed. To block your card, follow these steps:

ProB@nking:

1. Log in to ProB@nking Internet Banking
2. Go to the “Cards” menu
3. Click “Block/Activate Card”

ProCredit Mobile:

1. Log in to the ProCredit Mobile app
2. Go to the “Accounts” menu
3. Select the card you want to block
4. Tap “Block”

Cards are issued with predefined daily (24-hour) and weekly withdrawal and payment limits. The current parameters are specified in the General Terms available on the bank’s website. Limits can be increased or decreased within predefined values. To change your card limits, follow these steps:

ProB@nking:

1. Log in to ProB@nking Internet Banking
2. Go to the “Cards” menu
3. Click “Limits” and follow the on-screen instructions

ProCredit Mobile:

1. Log in to the ProCredit Mobile app
2. Go to the “Accounts” menu
3. Select the card for which you want to change limits
4. Tap “Change Limit” and follow the on-screen instructions

A card is automatically reissued upon expiry or earlier at the client’s request. To reissue your card, follow these steps:

ProB@nking:

1. Log in to ProB@nking Internet Banking
2. Go to the “Cards” menu
3. Select the card you want to reissue, tap “Reissue Card” and follow the on-screen instructions

ProCredit Mobile:

1. Log in to the ProCredit Mobile app
2. Go to the “Accounts” menu
3. Select the card you want to reissue, tap “Reissue Card” and follow the on-screen instructions

You can submit a dispute if you believe a transaction was unauthorized (unauthorized payment, duplicate, or issue with a product/service). To submit a dispute, follow these steps:

ProB@nking:

1. Log in to ProB@nking Internet Banking
2. Go to the “Cards” menu
3. Click “Dispute Transaction” and follow the on-screen instructions