- At least 3 years of professional experience in incident management within a complex IT environment
- Strong understanding of the ITIL framework and best practices
- Excellent coordination skills across technical and non-technical teams
- Proficiency in ITSM tools such as ServiceNow or Jira
- Strong analytical and problem-solving abilities
- Exceptional communication skills, especially under pressure
- Experience with RCA and PIR methodologies
- Familiarity with cybersecurity and compliance standards is a plus
Incident Manager
What you will do:
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Lead incident response and resolution across IT teams
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Communicate incident status to leadership
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Conduct root cause analysis and post-incident reviews
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Improve incident processes in line with ITIL
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Track incident metrics and trends
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Ensure accurate logging in ITSM tools (e.g., ServiceNow, Jira)
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Support audits and compliance efforts
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Organizes and coordinates monthly meetings with the IT Leadership team to present an Incident Overview
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Ensures timely and accurate reporting to relevant stakeholders
You meet our expectations for:
Join our team and you will receive:
- Working in a dynamic international environment
- Professional growth in a motivated team
- Training opportunities and established rules and procedures at work
- Flexible working time and home office option
- Social benefits: 25 days paid annual leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank; preferential fees for education at Denis Diderot School – the private school of the bank
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