- University degree
- Strong understanding of digital banking platforms, UX/UI principles and customer journey optimization
- Ability to interpret data, identify issues, and propose actionable digital improvements
- Project managements skills with ability to drive enhancements from concept to implementation
- Understanding of retail banking products, customer behaviors and regulatory considerations
- Very good level of English language
Digital Channels and Improvement Expert
Your responsibilities include:
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Drive the development, enhancement and performance optimization of digital banking channels and assets (mobile apps, internet banking, website, self-service platforms)
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Analyze digital usage, customer behavior and journey data to identify improvement opportunities
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Lead initiatives to enhance UX/ UI, simplify customer flows, and improve conversion, activation and engagement
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Work with IT, Product, Marketing and operations team to deliver digital feature upgrades and new functionalities
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Conducts benchmarking against competitors and global digital best practices
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Manage digital incident follow-up and ensure quick resolution of channel performance issues
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Monitor key digital channel KPIs such as adoption, active users, transaction success rates and customer satisfaction
Our requirements include:
Join our team and you will receive:
- Working in a dynamic international environment
- Professional growth in a motivated team
- Training opportunities and established rules and procedures at work
- Flexible working time and home office option
- Social benefits: 25 days paid annual leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank; preferential fees for education at Denis Diderot Private School
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