- Bachelor's or Master’s degree in Marketing or a related field
- At least 2 years of hands-on experience with CRM platforms (e.g., Microsoft Dynamics or Salesforce)
- Proven track record in managing CRM campaigns and customer data
- Experience in digital marketing tools (email automation, push notifications, SMS, Viber campaigns, etc.)
- Very good level of English
- Very good organisational and teamwork skills
- Driving license category "B"
CRM specialist
We look forward to your contribution to:
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Administering and maintaining the CRM platform, and developing its integration with other digital communication channels such as the website, social media, etc.
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Ensuring high-quality entry, maintenance, and updating of customer data
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Creating and optimizing customer segments, marketing campaigns, and reports
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Monitoring and suggesting improvements to the customer experience and cross-selling campaigns
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Developing and executing personalized campaigns via email, Viber, push notifications, and other digital channels
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Monitoring, analyzing, and recommending improvements in CRM KPIs such as email open rates, click-through rates (CTR), Net Promoter Score (NPS), etc.
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Tracking and interpreting data on customer preferences and responses to campaigns
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Improving communication and customer engagement through personalization and relevant content
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Ensuring compliance with GDPR and other applicable regulatory requirements
You meet our expectations for:
Join our team and you will receive:
- Working in a dynamic international environment
- Professional growth in a motivated team
- Flexible working time (from 7:30-09:00 a.m. to 16:30-18.00 p.m.)
- Training opportunities
- 2 days per week home office option
- Social benefits: 25 days of annual paid leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer and winter seasons, preferential conditions for products and services in the bank and preferential fees for education at Denis Diderot School
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