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Contact Centre

Contact Centre

To reach the Contact Centre Experts and to receive information on important for you matters, we are open to your questions: from Monday to Friday from 7.30 a.m. to 8.30 p.m., and Saturday - Sunday from 9.00 a.m. to 5.00 p.m. The service is offered both in Bulgarian and in English.

In emergency situations you can have your card blocked at any time by using ProB@nking or the automated services of our Contact Centre.

ProCredit Bank Contact Centre offers all clients that have reached the bank via a phone call:

  • obtain information about all ProCredit Bank services;
  • support for using ProB@nking – ProCredit Bank’s Internet banking system;
  • block a stolen or lost debit or credit card, issued by ProCredit Bank.

You can use Contact Centre by calling the following numbers:

Phone number Operator Price
0 700 170 70 Vivacom   Local call charge
A1 As per Vivacom tariff
Yettel As per Vivacom tariff
Vivacom As per Vivacom tariff
1 700 170 70              A1         A1 – A1 tariff
*7000 A1, Vivacom and Yettel This phone number is available for all subscribers of Bulgarian mobile operators – A1, Vivacom and Yettel. The price ies according to your operator’s terms.

*7000 is available only for calls inside Bulgaria.

You can access the Contact centre from abroad by dialling the international code for Bulgaria + 359 and then 700 1 70 70 or 2 813 5100, for A 1clients with roaming: +359 88 1 700 1 70 70.