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We are fully committed to providing transparent banking services.

In this regard, should you have any queries or comments, please do not hesitate to contact us by post, email, telephone or by personally visiting one of the bank’s offices, whichever is most convenient for you.


Head Office

ProCredit Bank (Bulgaria) EAD

26, Todor Aleksandrov Blvd. 1303, Sofia

Tel. : +359 700 1 70 70 or *7000

You can access us from abroad by dialling the international code for Bulgaria + 359 and then 700 1 70 70 or 2 813 5100.

Fax: + 359 2 813 51 09


You can also use our contacts to submit a complaint or report misconduct. The Bank will give objective consideration to all reports and complaints and will respond within 15 working days. Replies will be sent via email, unless you have requested a different medium.

Guidelines for submission of complaints

If your report/complaint does not contain identification data, we will not be able to process it correctly and this will delay our response.

The Bank processes personal data in compliance with the law on personal data protection which precludes its disclosure to third parties, except in cases where the Bank seeks enforcement of its own legal rights and/or when exercising its obligations as required by law. For permission to access and correct your personal data, please submit an application at any of the Bank’s offices.