Internet Banking

ProB@nking is the online banking system of ProCredit Bank and it allows secure access to your bank accounts and loans. With ProB@nking you can make payments in local and foreign currency any time from any location with Internet connectivity.

You can receive up-to-date information about:

  • your accounts balance;
  • account movements and statements;
  • repayment schedule, interest rate, fees, outstanding amount and other information about your loans;
  • Your deposit and FlexSave accounts - amount, term, interest rate, maturity date and ect.
  • important notifications from the bank.

You can manage the funds on your accounts:

  • you can order all kinds of transfers in local and foreign currency;
  • exchange currency;
  • effect mass payments - payroll, payments to suppliers and to the budget by using a ready-made file;
  • send various types of documents to the bank - applications, declarations etc.;
  • opening of deposit and FlexSave accounts;
  • file applications for cash withdrawals;
  • opening of current, deposit and saving accounts.

Security – ProB@nking is a system which provides maximum protection for your finances. Access to the system is granted upon entering a username and password. All documents are sent to the bank by entering a one-off 6-digit ТАN code*. Every user receives a list with TAN code through SMS notification.

* a unique, a one-off code, used for authorising online transactions.

Speed – you save time by contacting the bank online.

Convenience – ProB@nking can be used from any computer with an internet connection, without the need for special certification. You can receive up-to-date information about your accounts, balance and movements and you can exercise real-time control. Without leaving your home or office, you have secure, fast access the main payment documents.

Lower costs – there are no registration or maintenance fees for this service. Charges for ProB@nking transactions made online are considerably lower than those for regular transactions made in a bank branch.

Control - the varied, well-structured access rights enable you to set the access level for your employees to view bank information and transactions in accordance with their position or your preferences.

The fees and commissions for payments via ProB@nking are significantly lower than those performed in a bank branch (on a paper form).

 

Service  
Operations in BGN
Interbank non-cash transfer through BISERA BGN 0.40 - 0.75*
Interbank non-cash transfer through RINGS BGN 10
To the state fiscal authorities (budget) (multiple transfer order) BGN 2
Intrabank transfer between ProCredit Bank clients free of charge
Intrabank transfers between accounts of the same clients free of charge
Operations in foreign currency
SEPA transfers EUR 5
NON-SEPA transfers with a TOM value date

EUR 10

NON-SEPA transfers with an express value date EUR 25
Outgoing transfer through ProPay EUR 2.5
Intrabank transfers between ProCredit Bank clients free of charge
Intrabank transfers between accounts of the same clients free of charge
Giving of a SWIFT message /debit advice free of charge

 

*

  • BGN 0.40 for completion of 50 or more transfers in the previous calendar month;
  • BGN 0.50 for completion of 20 to 49 transfers in the previous calendar month;
  • BGN 0.75 for completion up to 19 transfers in the previous calendar month. 

 

Frequently Asked Questions

  1. How can I register in ProBanking?
  2. How do I access ProB@nking?
  3. What the minimum technical requirements for the operating system and the browser I am using?
  4. What do I do if I forget my user name and/or password?
  5. How can I perform active operations (transfers) through ProB@nking?
  6. What access rights are available in ProB@nking?
  7. Can more than one authorised persons operate online with the accounts?
  8. Why are some transactions in “Movement and copy” tab marked with with status "Rejected"?
  9. Can more than one person sign a document?
  10. Can I define limits for the authorised persons when they sign documents?
  11. Do I have to confirm every transaction with a separate tan code?
  12. How do I know I’m protected?
  13. Will Trusteer Rapport work on my computer?
  14. Will my computer become slower if I install Trusteer Rapport?
  15. How can I uninstall Trusteer Rapport?
  16. How can I confirm a payment with an SMS code?
  17. How much time do I have to confirm a transfer with an SMS code?
  18. Why does a text message which contains a confirmation code also contain the amount and the account IBAN?
How can I register in ProBanking?

You can complete your registration for the service at the nearest office of ProCredit Bank (Bulgaria) EAD. Registration is fast and easy and you only need to show your personal ID card.

 

Back to Internet Banking

How do I access ProB@nking?

It is necessary to enter your username and the password provided by the bank. Upon initial login, you will be required to change your password.

What the minimum technical requirements for the operating system and the browser I am using?

Internet browser - Internet Explorer 8.0, Netscape 7.1, Chrome 26.0, Opera 9.0, Firefox 1.5

Operating system - Windows XP Service Pack 3, LINUX;

What do I do if I forget my user name and/or password?

Check if the user name you have entered is the same as the user name in your Registration Form. Make sure you that when you enter your user name/password you fulfil the requirements for lower/upper case in the Latin alphabet and digits. In case you fail to remember your data for access, contact us on telephone 0700 170 70 or *7000 and our expert will help you solve the problem.

How can I perform active operations (transfers) through ProB@nking?

To be able to make transfers through ProB@nking, you need to have selected, at the time of your registration, to have rights at for active operations. When making active operations , the orders are signed with a TAN or an SMS code. Transfers between your own private individual/legal entity accounts, which have been made via ProB@nking and regardless of the size of the amount, can be made without authorisation through TAN or SMS code.

What access rights are available in ProB@nking?

The last two types of rights can be administered by the users automatically, directly via ProB@nking without having to visit an office of the Bank.

You can register in the system authorised persons with one of the following types of rights:

  • Full rights;
  • Limited rights and operating up to a chosen limit including joint order 
  • Deposit rights;
  • Rights for uploading of documents and obtaining reference information;
  • Rights to obtain reference information.

The last two types of rights can be administered by the users automatically, directly via ProB@nking without having to visit an office of the Bank.

Can more than one authorised persons operate online with the accounts?

You can register an unlimited number of persons with authorised access and specific rights. Each person will receive their individual user name and password and their rights will be defined according your specific needs.

Why are some transactions in “Movement and copy” tab marked with with status "Rejected"?

A transaction with status "Rejected" has been returned by the bank due to a processing error. You can see the error message generated by the system by clicking on the name of the beneficiary. 

Can more than one person sign a document?

You can define a form of group signature, in this way you ensuring your money is secure. The group signature includes two persons and, to make a transaction, both persons included in the group signature need to sign the particular document.

Can I define limits for the authorised persons when they sign documents?

ProB@nking allows for defining the following  limits for any authorised person: daily, monthly or for a transaction.

 

Do I have to confirm every transaction with a separate tan code?

For your convenience, you can confirm several transactions together with one code. To do so you need to:

  • Create separate payments
  • Check the payments you want to confirm with one code and proceed.
How do I know I’m protected?

After successful installation, the Trusteer Rapport icon will appear in the upper right corner of the address bar of your browser.

The icon is green if the site you wish to visit is protected   or grey if it is not. 

Will Trusteer Rapport work on my computer?

You can check its compatibility with the operating system and browser you are using here.

Will my computer become slower if I install Trusteer Rapport?

The software does not affect the speed of your computer. Any slowing down may be due to incompatibility of your operating system or browser, or malicious software. 

If you experience any issues related to Trusteer Rapport, please contact the Trusteer Support Center.

How can I uninstall Trusteer Rapport?

You can find instructions on how to uninstall Trusteer Rapport here.

How can I confirm a payment with an SMS code?

To confirm transfers by using an SMS code you need to follow the steps below:

  • When you press the button “Sign and send” summarised information about the transfer and a field for entering your SMS code will appear on screen.
  • The system will send to your mobile phone, the number of which you have entered on registration, a notification containing a code for confirmation and details about the transfer.

Compare the details with those of the system, enter the confirmation code in the field and press “Sign and send”.

How much time do I have to confirm a transfer with an SMS code?

Up to 10 minutes after you receive the SMS notification with the confirmation code.

Why does a text message which contains a confirmation code also contain the amount and the account IBAN?

This way of formulating and sending of the information gives you the following advantages:

  • convenience – you know precisely which transfers will be confirmed with the particular code;
  • higher security level for you – the notification does not mention that it contains a confirmation code.