Internet Banking

ProB@nking is the online banking system of ProCredit Bank and it allows secure access to your bank accounts and loans. With ProB@nking you can make payments in local and foreign currency any time from any location with Internet connectivity.

You can receive up-to-date information about:

  • your accounts balance;
  • account movements and statements;
  • repayment schedule, interest rate, fees, outstanding amount and other information about your loans;
  • Your deposit and savings - amount, term, interest rate, maturity date and ect.
  • important notifications from the bank.

You can manage the funds on your accounts:

  • you can order all kinds of transfers in local and foreign currency;
  • exchange currency;
  • effect mass payments - payroll, payments to suppliers and to the budget by using a ready-made file;
  • send various types of documents to the bank - applications, declarations etc.;
  • opening of deposit and saving accounts;
  • file applications for cash withdraws.

Security – ProB@nking is a system which provides maximum protection for your finances. Access to the system is granted upon entering a username and password. All documents are sent to the bank by entering a one-off 6-digit ТАN code*. Every user receives a list with TAN codes on paper in a sealed enevelope.

* a unique, a one-off code, used for authorising online transactions.

Speed – you save time by contacting the bank online.

Convenience – ProB@nking can be used from any computer with an internet connection, without the need for special certification. You can receive up-to-date information about your accounts, balance and movements and you can exercise real-time control. Without leaving your home or office, you have secure, fast access the main payment documents.

Lower costs – there are no registration or maintenance fees for this service. Charges for ProB@nking transactions made online are considerably lower than those for regular transactions made in a bank branch.

Control - the varied, well-structured access rights enable you to set the access level for your employees to view bank information and transactions in accordance with their position or your preferences.

Step 1 – fill in the following fields:

  • 1.1. Client number – the six-digit client number you received when you registered as a customer with ProCredit Bank;
  • 1.2. Password - you enter a personal password of your choice and re-enter the password for confirmation;
  • 1.3. Email address - enter your email address, this will be used to send you a registration number which enables you to proceed with your registration;
  • 1.4. Select "Confirm".

Step 2 – enter the registration number you received by email and your password. Select "Confirm".

Step 3 – enter your details. Select "Confirm".

Step 4 – enter the account numbers which you wish to access using ProB@nking.

Step 5

  • 5.1 Enter the personal details of the users who will be authorised to access your accounts via ProB@nking;
  • 5.2 Access rights – each must be assigned a user profile;

 

Types of user profiles:

Type А Full information about the amount, movement and statement on the accounts and other banking products. Input, confirmation and sending of payment orders and requests without limitation on the amount. Opening of accounts, applying for requests for egistration / removal of accounts and/or users; requests for change of the rights of the existing users. Providing access to already registered users to existing accounts at the ProBanking /not applicable to other users with profile A/.
Type B

Full information about the available amount, movement and statement on the registered accounts and other banking products. Input, confirmation and sending of payment orders and requests up to a certain limit. . The documents above the limit can be sent if they are confirmed by users with the necessary rights and limit. When the users have rights to operate with the accounts “always together”they have to be registered with user profile B.

Type C

Full information about the available amount, movement and statement on the registered accounts and other banking products. Input, confirmation and sending of payment orders up to a certain limit . The documents above the limit can not be sent ​​even if they are confirmed by users with a higher limit and rights.

Type D

Full information about the available amount, movement and statement on the registered accounts and other banking products. Input and sending of payment orders, which are validated by a user with the required limit.

Type E Full information about the available amount, movement and statement on the registered accounts and other banking products.
Type F Input of payment orders.

 

  • 5.3 Every user receives an individual user name and password to access ProB@nking.

After you have entered all the users select "Add" followed by "Confirm"

  • 5.4. Select "Print request" - the request for registration is printed;
  • 5.5. After you verify that the data has been entered correctly, select "Data is correct". A message "Your request has been sent to the bank for processing" is displayed;

The printed Request for Registration must be signed (and stamped for legal entities) by the account title holder. The form is then presented at a ProCredit Bank branch.

Your servicing branch will send each user a personal TAN code list.

There is no registration or monthly maintenance fees for ProB@nking.

The fees and commissions for payments via ProB@nking are significantly lower than those performed in a bank branch (on a paper form).

TAN code list issuance is free of charge.

 

Service Fee at ProCredit branch Fee when using ProBanking
                                                                                 Operations in BGN
Interbank non-cash transfer through BISERA BGN 2.50 BGN 0.90
Interbank non-cash transfer through RINGS BGN 15 BGN 8
To the state fiscal authorities (budget) (multiple transfer order) BGN 6 BGN 2
Internal transfer between ProCredit Bank clients BGN 1 free of charge
                                                                         Operations in foreign currency
Interbank transfer (TOM value) EUR 45 EUR 15
Interbank transfer (express value date) 

EUR 90

EUR 30
Internal transfer between ProCredit Bank clients EUR 0.50 EUR 0.25
Urgent confirmation of executed transfer (debit advice) within
2 hours of submission of the payment order

EUR 10 free of charge

Frequently Asked Questions

  1. What should I do if I forget my user name or password?
  2. Why can’t all active users access my registered accounts?
  3. What should I do if I lose list of TAN-codes?
  4. In what sequence should TAN-codes be used?
  5. How do I activate a new TAN-code list?
  6. How do I get a new TAN code list?
  7. How do I know that I have successfully executed a transaction?
  8. Why are some transactions in “Movement” tab marked with a orange exclamation mark?
  9. Is it possible to authorise more than one document with one TAN code?
  10. How and when can I print a debit advice?
  11. What are the minimal technical requirements for access to ProB@nking?
What should I do if I forget my user name or password?

If you forget your user name and/or password, please visit your nearest ProCredit Bank branch. You will be issued a password and user name after providing adequate identification (ID card).

You also call us on (02) 813 58 10, 0 700 1 70 70, or 1 700 1 70 70 (for clients of М-tel) and after confirming your user name and valid e-mail address you will be issued a temporary password.

After logging into the system you will have to change this temporary password.

Why can’t all active users access my registered accounts?

Please note: adding new users with a profile other than type A will not automatically confer access rights on these users.

Active users with profiles В, С, D, E, and F cannot see balances or account movements and are unable to work with them until a type A user authorises access to the respective accounts.

Access to accounts can be authorised via the Setup/Administrator menu.

The type A user must confirm the other user's access rights to the selected accounts by entering a serial TAN-code.

After authorisation by atype A user, type В, С, D, E, or F users will be granted active access to these accounts.

What should I do if I lose list of TAN-codes?

If you lose a list of TAN-codes you should contact any ProCredit Bank branch or call us on 0 700 1 70 70, (02) 813 58 10 or 1 700 1 70 70 for M-Tel subscribers.

In what sequence should TAN-codes be used?

TAN-codes are used vertically in columns from top bottom. Each column contains 10 (ten) codes.

How do I activate a new TAN-code list?

Under the menu “Setup/Activate a TAN list”. Enter the last TAN (№ 50) from your current list in the pop-up window.

How do I get a new TAN code list?

The bank will issue a new inactive TAN list after using 30th TAN codes from your current list.  You will receive it from your servicing branch and than you should activate it enter 50th TAN code from your current list.

How do I know that I have successfully executed a transaction?

All documents issued and send from ProB@nking are available in the tabs of the “Transfers” menu.

You can see the status of the transaction in the tabs "Sent" or "Movement".

If your transaction is in "Sent" it means that the document has been successfully sent, but has not yet been actioned.

Examples: payments in foreign currency, cash withdrawal applications and documents ordered outside regular bank opening times.

If your transaction is in "Movement", it has already been actioned.

Completed transactions will have a green check mark and a reference number.

Why are some transactions in “Movement” tab marked with a orange exclamation mark?

A transaction marked with orange exclamation mark has been returned by the bank due to a processing error. You can see the error message generated by the system by clicking on the name of the beneficiary. 

Is it possible to authorise more than one document with one TAN code?

With one TAN code you can authorise up to 100 (one hundred) documents.

How and when can I print a debit advice?

An urgent transfer-execution confirmation (debit advice) can be printed from the ProB@nking system after the transaction has been actioned by the bank. The relevant transaction can be seen in “Transfers” menu, "Movement" tab, with a green check mark and a reference number.

Selectt he desired transaction from the "Movement" tab and then click on the “Debit Advice” button located below.

The transfer information will then be displayed on your screen and it is now possible to print the debit advice document.

What are the minimal technical requirements for access to ProB@nking?

Operational system – Windows 95, LINUX;
Internet browser – Internet Explorer 5.0, Netscape 6.0, Opera 4.0, Mozilla 1.3;

NB: If you use Microsoft Internet Explorer, it is necessary to install the High Encryption Pack.