ProB@nking is the online banking system of ProCredit Bank and it allows secure access to your bank accounts and loans. With ProB@nking you can make payments in local and foreign currency any time from any location with Internet connectivity.
You can receive up-to-date information about:
You can manage the funds on your accounts:
Security – ProB@nking is a system which provides maximum protection for your finances. Access to the system is granted upon entering a username and password. All documents are sent to the bank by entering a one-off 6-digit ТАN code*. Every user receives a list with TAN codes on paper in a sealed enevelope.
* a unique, a one-off code, used for authorising online transactions.
Speed – you save time by contacting the bank online.
Convenience – ProB@nking can be used from any computer with an internet connection, without the need for special certification. You can receive up-to-date information about your accounts, balance and movements and you can exercise real-time control. Without leaving your home or office, you have secure, fast access the main payment documents.
Lower costs – there are no registration or maintenance fees for this service. Charges for ProB@nking transactions made online are considerably lower than those for regular transactions made in a bank branch.
Control - the varied, well-structured access rights enable you to set the access level for your employees to view bank information and transactions in accordance with their position or your preferences.
Step 1 – fill in the following fields:
Step 2 – enter the registration number you received by email and your password. Select "Confirm".
Step 3 – enter your details. Select "Confirm".
Step 4 – enter the account numbers which you wish to access using ProB@nking.
Types of user profiles:
|Type А||Full information about the amount, movement and statement on the accounts and other banking products. Input, confirmation and sending of payment orders and requests without limitation on the amount. Opening of accounts, applying for requests for egistration / removal of accounts and/or users; requests for change of the rights of the existing users. Providing access to already registered users to existing accounts at the ProBanking /not applicable to other users with profile A/.|
Full information about the available amount, movement and statement on the registered accounts and other banking products. Input, confirmation and sending of payment orders and requests up to a certain limit. . The documents above the limit can be sent if they are confirmed by users with the necessary rights and limit. When the users have rights to operate with the accounts “always together”they have to be registered with user profile B.
Full information about the available amount, movement and statement on the registered accounts and other banking products. Input, confirmation and sending of payment orders up to a certain limit . The documents above the limit can not be sent even if they are confirmed by users with a higher limit and rights.
Full information about the available amount, movement and statement on the registered accounts and other banking products. Input and sending of payment orders, which are validated by a user with the required limit.
|Type E||Full information about the available amount, movement and statement on the registered accounts and other banking products.|
|Type F||Input of payment orders.|
|Type G||Sending of documents type “Cash deposit into deposit safe” without limitation on the amount.|
After you have entered all the users select "Add" followed by "Confirm"
The printed Request for Registration must be signed (and stamped for legal entities) by the account title holder. The form is then presented at a ProCredit Bank branch.
Your servicing branch will send each user a personal TAN code list.
There is no registration or monthly maintenance fees for ProB@nking.
The fees and commissions for payments via ProB@nking are significantly lower than those performed in a bank branch (on a paper form).
TAN code list issuance is free of charge.
|Service||Fee at ProCredit branch||Fee when using ProBanking|
|Operations in BGN|
|Interbank non-cash transfer through BISERA||BGN 2.50||BGN 1.10|
|Interbank non-cash transfer through RINGS||BGN 15||BGN 10|
|To the state fiscal authorities (budget) (multiple transfer order)||BGN 6||BGN 2|
|Internal transfer between ProCredit Bank clients||BGN 1||free of charge|
|Operations in foreign currency|
|Interbank transfer (TOM value)||EUR 45||EUR 15|
|Interbank transfer (express value date)||
|Internal transfer between ProCredit Bank clients||EUR 0.50||EUR 0.25|
|Urgent confirmation of executed transfer (debit advice) within
2 hours of submission of the payment order
|EUR 10||free of charge|
If you forget your user name and/or password, please visit your nearest ProCredit Bank branch. You will be issued a password and user name after providing adequate identification (ID card).
You also call us on 0 700 1 70 70, 1 700 1 70 70 (for clients of М-tel) or *7000 and after confirming your user name and valid e-mail address you will be issued a temporary password.
After logging into the system you will have to change this temporary password.
Please note: adding new users with a profile other than type A will not automatically confer access rights on these users.
Active users with profiles В, С, D, E, F and G cannot see balances or account movements and are unable to work with them until a type A user authorises access to the respective accounts.
Access to accounts can be authorised via the Setup/Administrator menu.
The type A user must confirm the other user's access rights to the selected accounts by entering a serial TAN-code.
After authorisation by atype A user, type В, С, D, E, F or G users will be granted active access to these accounts.
If you lose a list of TAN-codes you should contact any ProCredit Bank branch or call us on 0 700 1 70 70, 1 700 1 70 70 9 (for M-Tel subscribers) or *7000
TAN-codes are used vertically in columns from top bottom. Each column contains 10 (ten) codes.
Under the menu “Setup/Activate a TAN list”. Enter the last TAN (№ 50) from your current list in the pop-up window.
You can get a new list with TAN codes from the most convenient bank’s office for you and then you should activate it entering the 50th TAN code from your current list.
All documents issued and send from ProB@nking are available in the tabs of the “Transfers” menu.
You can see the status of the transaction in the tabs "Sent" or "Movement and copy".
If your transaction is in "Sent" it means that the document has been successfully sent, but has not yet been actioned.
Examples: payments in foreign currency, cash withdrawal applications and documents ordered outside regular bank opening times.
If your transaction is in "Movement and copy", it has already been actioned.
Completed transactions will have a reference number and status "Executed".
A transaction with status "Rejected" has been returned by the bank due to a processing error. You can see the error message generated by the system by clicking on the name of the beneficiary.
With one TAN code you can authorise up to 100 (one hundred) documents.
An urgent transfer-execution confirmation (debit advice) can be printed from the ProB@nking system after the transaction has been actioned by the bank. The relevant transaction can be seen in “Transfers” menu, "Movement and copy" tab, with status "Executed".
Selectt he desired transaction from the "Movement and copy" tab and then click on the “Debit Advice” button located below.
The transfer information will then be displayed on your screen and it is now possible to print the debit advice document.
Operational system – Windows XP Service Pack 3, LINUX;
Internet browser – Internet Explorer 8.0, Netscape 7.1, Chrome 26.0, Opera 9.0, Firefox 1.5;
After successful installation, the Trusteer Rapport icon will appear in the upper right corner of the address bar of your browser.
The icon is green if the site you wish to visit is protected or grey if it is not.
You can check its compatibility with the operating system and browser you are using here.
The software does not affect the speed of your computer. Any slowing down may be due to incompatibility of your operating system or browser, or malicious software.
If you experience any issues related to Trusteer Rapport, please contact the Trusteer Support Center.