Contact Centre
To reach the Contact Centre Experts and to receive information on important for you matters, we are open to your questions:
- from Monday to Friday from 8 a.m. to 8 p.m.
- Saturday from 9 a.m. to 5 p.m.
The service is offered both in Bulgarian and in English.
In emergency situations you can have your card blocked at any time by using the automated services of our Contact Centre.
ProCredit Bank Contact Centre offers all clients that have reached the bank via a phone call:
- obtain information about all ProCredit Bank services;
- support for using ProB@nking – ProCredit Bank’s Internet banking system;
- block a stolen or lost debit or credit card, issued by ProCredit Bank.
You can use Contact Centre by calling the following numbers:
| Phone number | Operator | Price |
| 0 700 170 70 | Vivacom | Local call charge |
| A1 | As per Vivacom tariff | |
| Telenor | As per Vivacom tariff | |
| Vivacom | As per Vivacom tariff | |
| 1 700 170 70 | A1 | A1 – A1 tariff |
| *7000 | A1, Vivacom and Telenor | This phone number is available for all subscribers of Bulgarian mobile operators – A1, Vivacom and Telenor. The price varies according to your operator’s terms. |
*7000 is available only for calls inside Bulgaria.
You can access the Contact centre from abroad by dialling the international code for Bulgaria + 359 and then 700 1 70 70 or 2 813 5100, for A 1clients with roaming: +359 88 1 700 1 70 70.
Frequently Asked Questions
- What is the price for a call to Contact Centre?
- When can I block a stolen or lost debit or credit card?
- How do I connect to Contact Centre from abroad?
| Phone number | Operator | Price |
| 0 700 170 70 | Vivacom | For the cost of a local call |
| A1 | As per the Vivacom tariff | |
| Telenor | As per the Vivacom tariff | |
| Vivacom | As per the Vivacom tariff | |
| 1 700 170 70 | A1 | A1 - A1 tariff |
| *7000 | A1, Vivacom and Telenor | This phone number is available for all subscribers of Bulgarian mobile operators – A1, Vivacom and Telenor. The price varies according to your operator’s terms. |
In case you lose the debit or credit card issued by ProCredit Bank, please contact us as soon as possible. Blocking of a bank card is possible at any time of the day, through the automatic services of the Contact Center.
To call from abroad to Vivacom number 0 700 170 70 from abroad you need to dial +359 700 170 70.
A1 subscribers should dial + 359 88 1 700 170 70.